Welcome to the support page for the Tokidoki Home app by Jan Hamsch und Kai Hamsch GbR. Here you can find information on how to get help.
If you need assistance, please reach out to us via email:
To simplify and speed up processing, please write your email in English and provide a relevant subject line.
You can contact our support team via email at info@horize.de. Please write in English and include a relevant subject line for faster processing.
You can create a household directly in the app. The creator becomes the household administrator with extended management rights.
Friends and family members can join your household by receiving an invitation or using the join code. Once they join, they'll have access to the household features according to your subscription plan.
An individual subscription is for a single user, while a household subscription grants access to all members of your household. Both subscription types are available as monthly or yearly plans.
Subscriptions are managed through the Apple App Store or Google Play Store, depending on your device. You can cancel your subscription at any time through your device's subscription settings.
If you leave a household, you'll lose access to the household features, but you'll retain your individual account. You can create your own household or join another one.
Refunds are generally not provided for unused subscription periods, except where required by law. For In-App Purchases, you can request a refund through Apple's reportaproblem.apple.com or Google Play Store within the applicable time frame.
The household administrator manages and pays for the household subscription. All household members receive access according to the subscription plan.